Suntactics solar trackers are guaranteed to be free from any and all defects in craftsmanship under normal use intended for the purpose of providing solar energy.
Most all the components on the solar trackers use many "Off the Shelf" parts. Meaning the parts are universal and can be obtained from many suppliers. The actual solar tracker itself structure is made by Suntactics.
Suntactics sTracker Main Structure, 10 Year Full Warranty
The sTracker is very robust, rugged and thoroughly tested to last for many years. We guarantee any problems or failures on the main structure, actuators, and tracking control. The only components that may need servicing are the actuators and battery. The solar tracker will still operate without a battery but the battery is useful to override the tracking direction if needed. The actuator motor controls and drive battery are standard and available from many suppliers. The tracking control electronics we use is supplied from a very reliable supplier based in Arizona USA. We have you covered and we will go out of our way to make sure your are solar tracking.
Solar Panel 25 year Limited Warranty
Solar panels are always changing and increasing in efficiency. We will always use the best named brands available with the best support and warranty. If at anytime a panel fails even from most environmental damages including hail damage, it is very easy to get a replacement. All you have to do is call us or the solar panel manufacturer directly. They will replace with no questions. All solar panels have the company name and serial number label attached. All you have to do is provide them with the serial number and you will get a replacement. If you ever have troubles with this procedure, call us and we will take care of it, Regardless, the tracker uses standard panels and these can be obtained from many distributors.
SUNTACTICS’ warranties do not apply to abuse, misused, modified, or used for anything other than normal use as authorized by the sTracker owners manual. Contact us if you think there is an improvement needed and we can assess the change.
Warranty Is Transferable
The sTracker can be removed and resold We will honor the remaining warranty period on the sTracker structure.
How to receive a warranty claim
Contact Suntactics customer service via telephone: 888-308-4126 or 408-316-4126, or via email at firstname.lastname@example.org, and we will ask for a name, phone number and the nature of the problem.