sTracker Warranty
sTracker Solar Tracker Warranty
Suntactics solar trackers are guaranteed to be free from all defects in craftsmanship under normal use and intended for the purpose of providing high efficiency solar energy using solar panels.
A few components are "Off the Shelf" parts. And can be sourced from other suppliers. The overall structure of the solar tracker is a proprietary structure and is manufactured by Suntactics in San Jose California.
Suntactics sTracker Main Structure, Frame, 3 Year Limited Warranty
The main structure includes a steel post and aluminum framing.
The sTracker is very robust, rugged and thoroughly tested to last for many years. In the very unlikely event there are any problems with the main structure, Suntactics will replace any structural component that failed within the warranty period.
Shipping cost not included. Any modifications to the structure must be approved by Suntactics or warranty is void.
Suntactics sTracker Drive System Components, 1 Year Limited Warranty
Actuators, wire harness, tracking control electronics and battery. Free shipping for replacement drive system components. Note: Replacement parts are standard components that are readily available from many suppliers.
The tracking system has been engineered and thoroughly tested to move the tracker properly within the correct geometries. Modifications made with unapproved parts are at the owners discretion and will not be warrantied.
Disclaimer
Although the solar tracker is very durable and robust, precautions should be taken with high winds. The sTracker has been rated for 100mph wind conditions. However, depending on the situation, it might be wise to adjust the tracker panels to a flat position until high wind weather conditions subside. If in doubt, remove panels from the structure. Suntactics will not be held responsible for any damages or injuries incurred from extreme weather events. Or any other conditions where the sTracker has been compromised to a failure or unstable condition. It is the owners responsibility to insure the sTracker is secure and mounted to a solid foundation.
Suntactics sTracker solar tracker warranty will be voided for abuse, misuse, unapproved modifications, or used for anything other than mounted solar panels.
Refer to the Suntactics Liability Statement for more info.
Contact us if you think there is an improvement needed and we can assess the change.
For any questions, Contact Suntactics customer service via telephone: 408-316-4126, or via email at info@suntactics.com, and we will ask for a name, phone number and the nature of the problem.